Privacy Policy — Pentagon Property

Last updated: 10 September 2025

Who we are
 Pentagon Property (“we”, “us”) is a Sydney-based commercial real estate agency.
 ABN: 29 344 385 457 • NSW Licence: 29 344 385 457
Contact: hello@pentagonproperty.com.au • 0422 143 813 • [Postal address]

1. What this policy covers

This policy explains how we collect, use, disclose and protect personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. The information we collect

  • Contact details: name, email, phone, company, role.
  • Property/transaction details: property address, asset type, enquiry notes.
  • Identity & compliance (if applicable): copies of IDs or company info needed for agency, AML/tenant vetting or contractual purposes.
  • Website & analytics: pages viewed, referring sites, device/browser data, approximate location (via cookies/GA4).
  • Communications: emails, forms, call notes.

We typically collect information directly from you (forms, email, phone) and, where relevant, from publicly available sources, professional advisers, and service providers.

3. Why we collect it (uses)

We use your information to:

  • respond to enquiries and provide quotes/appraisals;
  • run sales, leasing and property management services;
  • verify identity, conduct due diligence and meet legal obligations;
  • manage client relationships and send updates you request;
  • operate, secure and improve our website and marketing.

4. Lawful basis / APP principles

We process personal information with your consent, to perform a contract with you, to comply with law (e.g., agency/financial recordkeeping), and for our legitimate interests (e.g., running and improving our services), consistent with the APPs.

5. Disclosure to third parties

We may share information with:

  • professional advisers (legal, tax), marketing and IT providers (hosting, email, analytics);
  • parties to a transaction (prospective buyers/tenants/landlords) where necessary and appropriate confidentiality is observed;
  • regulators, law enforcement or courts where required by law.
     Some providers may be located overseas (e.g., cloud/analytics). We take reasonable steps to ensure appropriate protections.

6. Marketing

We may send property updates or insights. You can opt out at any time via the link in our emails or by contacting us at hello@pentagonproperty.com.au.

7. Cookies & Google Analytics

Our site uses cookies and Google Analytics 4 (GA4) to understand traffic and improve the experience. GA4 may set cookies and collect usage data. You can manage cookies in your browser settings. Learn about opting out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

8. Security & retention

We use reasonable technical and organisational measures to protect personal information. We retain records only as long as needed for our services, legal/contractual obligations and legitimate business needs, then securely delete or de-identify them.

9. Access, correction & contact

You may request access to or correction of your personal information. To do so, or for privacy questions/complaints, contact:
 Email: hello@pentagonproperty.com.au • Phone: 0422 143 813

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.